Refund policy

We offer a 30-day return policy on unopened products. You have 30 days after your order is delivered to request a return.

To be eligible, your sticks must be unopened and still sealed in their original individual wrapping. For hygiene reasons, we can’t accept returns on opened or used sticks.

To start a return, email us at hello@firstbrush.store with your order number. We’ll reply with the return address and instructions. Return shipping is paid by the customer, unless your order arrived damaged, defective or incorrect. Items sent back without first contacting us can’t be accepted.

Damaged or incorrect orders

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us at hello@firstbrush.store within 7 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, and you won’t need to send anything back.

Cancellations

You can cancel your order free of charge any time before it ships. Just email us at hello@firstbrush.store as soon as possible.

Refunds

Once we’ve received and checked your return, we’ll let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, contact us at hello@firstbrush.store.